Terms and Service

www.suroloka.com ships to all parts of India. We ship every day except the national holidays.

Deliveries are free of charge to any address in India via courier. Currently we do not have international shipping options but are looking forward to commence international orders in near future.

Standard shipping time is 7 to 10 working days. We are liable to handover the consignment to our courier partner within the mentioned period. However, we are not responsible for any delay in delivery that may unfortunately occur from the end of the courier service provider.

Return Policy

Return policy provided by www.suroloka.com is extremely simple so that our buyers can feel comfortable. Any cancellation of order will be considered within 24 hours of placing the order. You will have to mail us the request and then we can cancel your order and refund your amount.

In case any of our delivered items is damaged due to mishandling while shipment, we are liable to replace the item, provided you mail us the exact condition of the package with signs of tampering or defect details before accepting the delivery from the courier company. Size and other details of every product have been mentioned clearly in our product details. Therefore, we do not entertain return requests based on size or looks factors.

It is requested that our valued buyers understand the difference of colour appearance that might exist because of different screen resolutions. Slight colour mismatch between real colour and screen colour may not mean that a particular item is defective. We have already made every effort to ensure the screen colour matches with the true colour of our goods. Yet, there remain chances when a metallic item may appear to be glossier in a picture than in real or vice versa. We appreciate your understanding in advance.